What I learned from hearing Covey speak was that we only see the personality in people when there is much more. He gave us an example of the ice berg we only see the top that sticks out not everything that hides underneath it. With people most of the time we only see their personality but it also comes with a lot of character that we don't see. He also talked about trust and how it plays a huge factor when you are talking to people. You need to show that you are trustworthy.
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